Please read these Terms and Conditions carefully before using our website or engaging with our solar energy services. Your use constitutes your agreement to these terms.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "User," or "You") and Treflik Solar ("Company," "We," "Us," or "Our"), a solar energy solutions provider based in Ahmedabad, Gujarat, India.
By accessing our website at trefliksolar.shop, contacting us for a solar consultation, signing a quotation or installation agreement, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.
If you are entering into these Terms on behalf of a company, organization, or other entity, you represent that you have the authority to bind that entity, and "you" will refer to that entity throughout these Terms.
Important: If you do not agree with any part of these Terms, you must not use our website or engage with our services. Continued use of our services after any modification to these Terms constitutes your acceptance of the revised Terms.
Treflik Solar provides the following solar energy services:
All services are subject to site feasibility, technical requirements, regulatory approvals, and availability of equipment. Treflik Solar reserves the right to decline a service request if the site does not meet technical, safety, or structural requirements for solar installation.
All quotations provided by Treflik Solar are valid for 30 days from the date of issue, unless stated otherwise. Prices are subject to change after this period due to fluctuations in equipment costs, government policy changes, or exchange rate variations.
Each quotation will clearly specify what is included (panels, inverter, mounting structure, wiring, installation labor, documentation). Any additional work discovered during site assessment, such as civil modifications, additional electrical infrastructure, or roof waterproofing, will be quoted separately and require customer approval before commencement.
All prices are subject to applicable Goods and Services Tax (GST) and any other government levies. Solar panels for residential use attract 12% GST and other components attract 18% GST as per prevailing Indian tax regulations. Any change in applicable tax rates will be reflected in the final invoice.
The customer is responsible for ensuring the installation site meets the following conditions: adequate shadow-free roof space, structurally sound roof capable of bearing the weight of solar panels and mounting structure, existing electrical infrastructure compatible with solar inverter requirements, and access to the installation area for our engineering team.
Installation timelines are indicative and subject to equipment availability, weather conditions, government approval timelines, and other unforeseen circumstances. Treflik Solar will communicate any delays promptly and work diligently to complete installation within the agreed timeframe.
All installations are carried out in compliance with IS/IEC standards, CEA Regulations for grid-connected solar systems, local DISCOM guidelines, and BIS safety standards. Any modifications to the installation or the electrical system by the customer after handover will void the installation warranty.
Standard payment milestones for solar installations are: 50% advance payment at order confirmation, 40% payment upon delivery of equipment to site, and 10% balance payment upon system commissioning and handover. AMC contracts are billed annually and must be paid before the service year commences.
We accept NEFT/RTGS bank transfers, UPI payments, account payee cheques, and demand drafts. Cash payments are accepted only up to the limit permitted under applicable Indian laws. All payments should be made in Indian Rupees to the bank account specified in the invoice.
Treflik Solar reserves the right to pause installation work if milestone payments are not received within 7 working days of the due date. A late payment charge of 1.5% per month may be levied on overdue amounts after a 7-day grace period.
Solar panels supplied by Treflik Solar carry manufacturer warranties of 10 years product warranty (against manufacturing defects) and 25 years linear performance warranty (minimum 80% output at 25 years). Warranty claims for panels are managed with the manufacturer, and Treflik Solar will assist in facilitating such claims during the first year post-installation.
Solar inverters carry manufacturer warranties typically ranging from 5 to 10 years, depending on the brand and model selected. Extended warranties may be available as an optional add-on and will be specified in the quotation.
Treflik Solar provides a 1-year workmanship warranty on installation quality, including wiring, mounting, and civil work. This warranty covers defects arising from improper installation but does not cover damage caused by natural calamities, tampering, or negligence.
Warranties do not cover damage caused by: Acts of God (floods, lightning, cyclone, earthquake), physical damage due to negligence or vandalism, unauthorized modifications or repairs, failure to follow Treflik Solar's maintenance guidelines, or grid-related faults beyond the system boundary.
Treflik Solar provides assistance with government subsidy applications including PM Surya Ghar Muft Bijli Yojana, PM-KUSUM for agricultural pumps, GEDA and state-level incentives, and DISCOM net metering applications.
Important Disclaimer: Subsidy approval, processing time, and disbursement are entirely at the discretion of the relevant government authorities (MNRE, GEDA, GUVNL, DISCOMs). Treflik Solar does not guarantee the approval, quantum, or timeline of any subsidy. We will make every effort to complete documentation accurately and submit it on time, but we are not liable for any delay or rejection by government agencies.
Customers must provide accurate and complete information for subsidy applications. Providing false information to government authorities is a legal offence and the customer will bear full responsibility for any such actions.
By engaging Treflik Solar's services, the customer agrees to the following obligations:
If the customer cancels the order before delivery of equipment: 100% advance refund minus processing charges of ₹2,000. If the customer cancels after equipment delivery: 50% of advance payment is non-refundable to cover delivery, transportation, and restocking costs. If the customer cancels after installation has commenced: no refund will be issued and any balance payment becomes due.
Treflik Solar may cancel or withdraw from a project if: site conditions are found to be structurally unsafe or technically infeasible, customer provides materially false information, government approvals are denied, or circumstances beyond our reasonable control prevent safe and compliant installation. In such cases, a full refund of advance payments will be issued within 15 business days.
Approved refunds will be processed via the same payment method used for the original transaction and will be completed within 15 business days from the date of approval.
All content on the Treflik Solar website, including but not limited to text, graphics, logos, images, design layouts, and technical documentation, is the intellectual property of Treflik Solar or its licensed content providers and is protected under applicable Indian copyright and trademark laws.
You may not reproduce, distribute, modify, or commercially exploit any content from our website without our prior written consent. Solar system designs and proposals prepared by Treflik Solar for a customer are prepared for that customer's specific use and may not be shared with third parties or used to obtain competing quotations without written permission.
To the maximum extent permitted by applicable law, Treflik Solar shall not be liable for: indirect, incidental, special, or consequential damages arising from your use of our services; loss of profits, revenue, or anticipated savings; any loss resulting from grid failures, power cuts, or DISCOM-related issues; damage to property caused by events outside our installation scope; or any claims arising from changes in government subsidy policies.
Our total liability for any direct damages arising from our services shall not exceed the total amount paid by the customer for the specific service that gave rise to the claim.
Note: Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, to the extent prohibited by law.
By accepting these Terms and Conditions, you acknowledge and provide your consent to receive communications from Treflik Solar through various channels, including but not limited to SMS, email, OBD (Outbound Dialling), Google RCS, WhatsApp, and other digital platforms.
These communications may include:
You agree to our Privacy Policy, which governs how we handle your personal data. You may opt out of marketing communications at any time by contacting us at info@trefliksolar.shop.
In the event of any dispute, difference, or claim arising out of or in connection with these Terms or our services, the parties shall first attempt to resolve the matter amicably through good-faith negotiations within 30 days of the dispute being raised in writing.
If the dispute cannot be resolved through negotiation, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration proceedings shall be conducted in Ahmedabad, Gujarat, in the English language, before a sole arbitrator mutually agreed upon by both parties.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts of competent jurisdiction in Ahmedabad, Gujarat, India shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.
Treflik Solar reserves the right to modify, update, or replace these Terms and Conditions at any time at our sole discretion. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date. For material changes, we will make reasonable efforts to notify existing customers via email or through a prominent notice on our website. Your continued engagement with our services after any such changes constitutes your acceptance of the revised Terms.
For any questions, concerns, or notices regarding these Terms and Conditions, please contact us through the following channels:
Treflik Solar
Shop No 9, Sunrise Trade Plaza, Drive In Road,
Thaltej, Ahmedabad, Gujarat 380054, India
📧 Email: info@trefliksolar.shop
📞 Phone: +91 98929 66987
🌐 Website: trefliksolar.shop
We endeavour to respond to all legal queries within 5 business days. For urgent matters related to an active installation or service contract, please call us directly.