Treflik Solar is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data when you interact with our services.
Welcome to Treflik Solar. We are a solar energy solutions company headquartered at Shop No 9, Sunrise Trade Plaza, Drive In Road, Thaltej, Ahmedabad, Gujarat 380054, India. You can contact us at info@trefliksolar.shop or +91 98929 66987.
This Privacy Policy describes how Treflik Solar ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website, contact us for services, or engage with us through any channel including phone, email, WhatsApp, or in person.
By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
This policy is in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the applicable provisions of the Personal Data Protection Bill, India.
We collect information that you voluntarily provide to us when you:
This information may include: your full name, email address, mobile phone number, residential or business address, pincode, type of property, electricity consumption details, and any other information you choose to share.
When you visit our website, we may automatically collect technical data including your IP address, browser type and version, operating system, referral URL, pages viewed, time and date of visit, and time spent on each page.
We may receive information about you from third parties such as government subsidy portals (MNRE, GUVNL), financing partners, or referral sources. We will treat such information in accordance with this Privacy Policy.
We use the personal information we collect for the following purposes:
Legal Basis: We process your personal data based on your consent (for marketing communications), for the performance of a contract (for service delivery), and in compliance with legal obligations (for regulatory requirements).
Important Notice: By accepting this policy or submitting our contact form, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, OBD (Outbound Dialling), Google RCS, or any other digital communication platforms for services, offers, and updates.
When you voluntarily provide your contact information on our website, by phone, or in person, you consent to us contacting you for the following purposes:
Your consent covers communication through: SMS (Short Message Service), WhatsApp messaging, Email newsletters and transactional emails, OBD (Outbound Dialling) voice calls, Google RCS (Rich Communication Services), Push notifications via our digital platforms, and any future communication channels that may become available.
If you prefer not to receive promotional notifications or marketing communications, you may opt out at any time by:
Please note that opting out of marketing communications will not affect your ability to receive transactional or service-related communications that are necessary for your solar system installation or AMC services.
We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:
We may share your information with trusted service partners such as equipment suppliers, licensed sub-contractors, and logistics providers who assist us in delivering your solar installation. These partners are contractually obligated to keep your information confidential.
For government subsidy applications (PM Surya Ghar Yojana, PM-KUSUM, GUVNL net metering), we must share your information with MNRE, GEDA, GUVNL, DISCOM, or other authorized government bodies as required for processing applications.
If you opt for solar financing, we may share your details with partner banks or NBFCs for loan processing, subject to your explicit consent for the specific financing arrangement.
We may disclose your information if required by law, court order, government directive, or to protect the rights, property, or safety of Treflik Solar, our customers, or the public.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
While we take every reasonable measure to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to continuously improving our data protection practices.
Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.
We use the following types of cookies:
You can control cookie settings through your browser. Disabling cookies may affect some features of our website but will not prevent you from accessing our core services.
As a customer or website visitor, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at info@trefliksolar.shop. We will respond to your request within 30 business days.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Our website may contain links to third-party websites, including government portals (MNRE, GUVNL), financial institutions, and social media platforms. These links are provided for your convenience. We do not control these external sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are intended for adults (18 years and above) who are capable of entering into legally binding contracts for solar energy installations. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at info@trefliksolar.shop so we can delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory frameworks. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us through the following channels:
Treflik Solar – Data Privacy Officer
Shop No 9, Sunrise Trade Plaza, Drive In Road,
Thaltej, Ahmedabad, Gujarat 380054, India
📧 Email: info@trefliksolar.shop
📞 Phone: +91 98929 66987
We are committed to resolving any privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may contact the relevant data protection authority in India.